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How can a third party be given permission to discuss details of my order?

For security purposes, we are only permitted to discuss account or order details with the account holder unless we have recorded consent. Permission can be granted in two ways: the account holder can either respond to an email chain confirming their

Can I apply store credit to an order I've already made?

Unfortunately, we cannot apply store credit to an order that has already been placed. If you were planning to use store credit for a purchase, it would need to be applied at the time of making the new order.

What is the process for a warranty claim if my item is discontinued or updated?

In the case of a discontinued or updated item, if it's still under warranty and you have a valid claim, we cannot replace just one part of a set if the design has been updated. Instead, we will replace the entire set with the current version. You wil

What happens if my item is lost in transit?

In the event that an item in your order is confirmed as lost in transit, we will proceed by shipping you a replacement item directly to your home. You will receive an email with confirmation of the replacement order within a specified date range.

How can I track my replacement order and schedule its delivery?

Your replacement order will ship via our Freight Partner which allows you to schedule the delivery to your home. You can track your order using the provided order ID link. Once your order is in transit to a local delivery hub, RXO Logistics will cont

How much weight can the Shelving System hold?

How do I clean the Standing Desk?

Can I use a monitor arm with the Standing Desk?

Will Fully accessories work with my Floyd Standing Desk?

Can I add another Sectional unit to my current set?

Yes! Our Sectionals are made to be completely modular. So if you want to expand over time, you can simply by a new unit or two (or three!) to add to your existing configuration.

What happened to the Floyd Sofa?

Our iconic Floyd Sofa is taking a break in 2024 while it gets redesigned. If you have an original Floyd Sofa, you've got a keeper for life! That said, we won't be producing any more original Floyd Sofas or parts moving forward. We will be launching a

How can I get an update on my order's status?

We're really excited to share that you can now check your order status on your own! Just head to our Help Center and click the Track My Order button, and you'll be invited to log in with the email associated with your order. If your order has shipped

Do you have a resell program?

We don't have a resell program at this moment.

Does the Floyd Mattress Come with the Bed?

No. The Mattress is sold separately.