About Floyd

Where does the name Floyd come from?

Where are Floyd's products manufactured?

Can you do custom orders?

Do you have any discount or promo codes?

Do you offer pickups at the Floyd Shop or office?

Can I use Floyd products outdoors or outside?

Who can I contact about accessibility issues I encounter on this site?

Where can I find out more about job openings or careers at Floyd?

My organization is tax-exempt. Can my purchase be processed tax free?

What if I get disconnected from chat?

If you get disconnected from chat, you can simply reopen your browser and message us again. We'll get back to you as soon as possible.

How fast can I expect a response from support?

We do our best to get back to emails within 1-3 business days (Mondays through Fridays). If you contact us on a weekend, we kindly ask that you give us 1-3 business days to reply to you. Sending multiple emails may push your inquiry further down our

What if an item I want is out of stock?

If you see an item that is out of stock, don't fret! More stock should be on the way soon. While we don't have exact dates for when items may be back in stock, we invite you to stay subscribed to our emails and keep visiting our website for news on w

How can I view pricing and sizes?

All of our products have up-to-date accurate pricing on their individual product pages. If you scroll down on any product page, you'll see a tab for "Dimensions", which will tell you the length, width, and height of any product.

Do you have a brick-and-mortar storefront?

We currently operate online only and do not have a physical storefront. We're looking forward to expanding our in-person offerings. In the meantime, you can purchase a Floyd directly from our website. We ship directly to you and shipping lead times a

Where can I find assembly instructions if I lost them?

You can find assembly instructions to all of our products on our Assembly page and download a printable PDF of assembly instructions.

Do you sell replacement parts?

We do! If you find that you loose a part or of it becomes damaged due to wear and tear, you can purchase service parts here. If your order is less than a year old, you may qualify for our factory warranty, in which we can send you replacement parts f