What is your Return Policy?Updated 10 months ago
Floyd was conceived to be a simpler way to buy furniture — we do our best to make returns as simple as possible too.
That’s why for most furniture purchases we offer returns within 30 days of delivery, subject to a 10% (30% for sectionals and sofas and 50% for Magna Sectionals) restocking fee, and less original shipping cost.
If the return or exchange is driven by a product defect or damage, we’ll cover the full return costs of the damaged or defected returned item. If not, for most Floyd products, we'll refund you the full amount of the returned item minus 10% (30% for sectionals and sofas and 50% for Magna Sectionals) of MSRP or comparative value to cover the pick-up, restocking, and donation of your piece.
If returning The Squishy Chair, customers are responsible for the cost of return shipping, in addition to the associated restocking fee.
Original shipping and delivery fees are nonrefundable.
Only returns requested within 30 days of delivery and in the original packaging will be accepted.
Only purchases made from floydhome.com within the contiguous United States qualify for free return shipping within 30 days of delivery.
Made-to-order items are subject to a 30% restocking fee for returns & cancellations to account for the manufacturing and shipping & handling costs incurred. This includes Sofas and Sectionals. The restocking fee for Magna Sectionals is 50%.
Full Cycle, final sale, clearance, or discontinued items are not eligible to be returned. These are also ineligible for warranty protection.
We are unable to accept returns on items that have issues from external causes such as accident, abuse, or misuse.
All packages being returned must move back into transit with the approved carrier within 30 days of receiving the return labels.
We do not accept international returns.
We so not accept returns from Alaska, Hawaii, or Puerto Rico.
For the Mattress, we offer free returns for both opened and unopened Mattresses within 30 days of delivery. Unopened Mattresses will be shipped back to us while we offer the option to donate opened Mattresses to a local 501(c)(3) organization or can provide removal for a $100 recycling fee. Please see more details on the Mattress returns process in the question regarding Mattress returns.
Unopened Bedding and Linen may be returned within 30 days of delivery and will be subject to a 10% restocking fee unless damaged or defected. Shipping costs are non-refundable. Damaged or defective Bedding and Linens may not be returned, but customers are eligible for a free replacement or refund with proof of defect within 30 days of delivery, after which Floyd is unable to offer any replacement or compensation.
Opened Bedding and Linen packages may not be returned, but we do offer the option to donate opened Bedding or Linens to a local 501(c)(3) organization within the 30-day return window for a refund in store credit. Bedding and Linens in any condition are not eligible for returns or replacements after 30 days post delivery.
Similarly, Floyd will not honor donations for store credit 30 days post delivery.
Gift Card Refund Method: Customers may opt to receive their refund for a full return in the form of store credit or to the original form of payment. Refund method selections are final after 7 days and cannot be changed.