What if I need to return my Mattress?Updated a year ago
If you're not pleased with your Floyd Mattress, please complete a returns form with 30 days of receiving your order. We are able to accept both opened and unopened Mattress returns, but they have different return procedures. Unopened Mattress: Our Customer Experience team will process your request and send you a prepaid return shipping label(s) or assist in arranging a return pickup via our Scheduled Freight Partner, depending on your original delivery method and item(s) returned.Opened Mattress: You will have an additional 30 days after initiating your return to donate the Mattress to a local 501(c)(3) organization. Once donated, please send your proof of donation (a forwarded email or image of the donation that is clearly specific to the Floyd Mattress) to your return request email thread so your refund can be processed.If you’d prefer for us to remove the mattress, we can arrange a pick-up at your home and remove it for a $100 recycling fee. We ask you to take steps to ensure the Mattress isn’t tossed into a landfill. We know that roughly 20 million mattresses are thrown away each year in the United States alone, and even recycling has its limitations, so we invite you to be thoughtful about where your unused Mattress will go.
