Floyd 

<p>You can start a return by accessing our returns portal <a href="https://floydhome.com/apps/returns">here</a>.&#xA0;</p><p>Please be sure to familiarize yourself with our <a href="https://floydhome.com/pages/faq#what-is-your-return-policy">returns policy&#xA0;</a>regarding eligibility and the possibility of return-related fees prior to initiating your return.&#xA0;</p>

Step One: If you&rsquo;re not pleased with your Floyd purchase, please complete a returns form within 30 days of receiving your order.Step Two:&nbsp;Once submitted, our Customer Experience team will process your request and send you a prepaid return shipping label(s) or assist in arranging a return pickup via our Scheduled Freight Partner, depending on your original delivery method and item(s) returned. You should expect to hear back from us within 3 business days.Step Three: While you wait, please repackage your item(s) in the original packaging, including plastic covering and all other components received.Step Four: Once received at our warehouse, our team will inspect the item(s) &mdash; please allow up to 5-10 business days for processing. Provided the item(s) is in good condition, we will issue your refund for the price of the product, but original shipping and delivery fees are nonrefundable. Nonrefundable, and non-damaged/defective items are subject to a 10% restocking fee (30% if a Sectional or Sofa).

What are the steps for initiating a return?

Orders & Returns

Where does the name Floyd come from?

Where are Floyd's products manufactured?

Can you do custom orders?

Do you have any discount or promo codes?

Do you offer pickups at the Floyd Shop or office?

Can I use Floyd products outdoors or outside?

Who can I contact about accessibility issues I encounter on this site?

Where can I find out more about job openings or careers at Floyd?

My organization is tax-exempt. Can my purchase be processed tax free?

What if I get disconnected from chat?

How fast can I expect a response from support?

What if an item I want is out of stock?

How can I view pricing and sizes?

Do you have a brick-and-mortar storefront?

Where can I find assembly instructions if I lost them?

Do you sell replacement parts?

About Floyd

Once I place an order, can I cancel or change any details?

Do you offer financing options? What is Klarna?

What if one of my items gets delayed?

My card was declined. What should I do?

I tried placing my order but received an error. Did my order go through?

How will my order ship?

How much does shipping cost?

What is the shipping and delivery timeline?

How do I schedule my freight delivery?

Are there any specifics I should know about my Scheduled Freight Partner delivery?

Can you expedite shipping?

Can I ship to a PO Box?

Do you ship to Hawaii, Alaska, Puerto Rico, or Internationally?

Do you ship to FPO or APO addresses?

What is your Return Policy?

Do you accept order changes and cancellations?

What is Mulberry Extended Warranty?

What if I need to return my Mattress?

What if I need to return my bedding?

I received a damaged or defective item in shipment. What should I do?

Tracking shows my package was delivered but I cannot find it! What should I do?

Do you accept exchanges?

How do I track my package?

My order still doesn't have tracking or I didn't receive a tracking email.

Can you give me an exact date for when my order will ship?

What is Floyd's Warranty?

Do you sell Floyd wholesale?

Do you have trade discounts?

Are you able to accommodate bulk orders?

Trade

Are all Sectionals and Sofas made to order, or do you have any ready-to-ship in stock?

Can I order swatches or samples?

How can I be sure the color I want is true-to-life?

Details & Questions - The Form Sectional

Care & Cleaning - The Form Sectional

January 2023 Form Sectional Update

Does the Ottoman attach to the Sectional?

Form Sectional

Details & Questions - The Sink Down Sectional

Care & Cleaning - The Sink Down Sectional

Sink Down Sectional

How are the Bed Panels Finished?

Are variations in the wood grain and color of my panels normal?

Can I exchange my current panels for another finish?

How are the Bed panels constructed?

Can I alter my panels, either by refinishing or cutting them?

Do the panels off-gas VOCs or chemicals?

I have a Full mattress — can I use it with the Bed Frame?

Does the King Bed Frame work with a California King mattress?

Can I change the size of my Bed Frame, and if so, how do I do that?

Will my mattress slide around?

Can my mattress breathe on the Bed Frame?

Can I increase the height of the Bed Frame?

Can the Bed Frame withstand a lot of ... activity?

How do I use the ratchet straps?

My ratchet strap is too long. What do I do?

How do I release the ratchet strap?

Can I purchase just the bed panels from Floyd?

The Bed Frame

What is the Bed Frame in Color made of? Are the materials sustainable?

How durable is the Bed Frame in Color?

Is the laminate bed panel in color slippery — will my mattress slide around?

Where is the Bed Frame in Color made?

The Bed Frame in Color

What is the Bedside Table made of?

Will my Bedside Table match my Bed Frame?

How many Bedside Tables can I attach to my Floyd Bed Frame?

How much weight can the Bedside Table support?

What kind of outlet will I need to plug my Bedside Table into? Can I customize the power cord?

The Bedside Table Add-On

Can the Headboard be used with any size of the Bed Frame?

Is the Headboard angled?

Is the Headboard made from the same material as the Bed panels?

Can I alter my Headboard panel, either by refinishing or cutting it?

Can I make my own Headboard?

The Headboard Add-On

What does the Underbed Storage consist of?

How does the Underbed Storage work?

What is the weight limit for the Underbed Storage?

How far out does the Underbed Storage drawer extend?

What type of fabric is used for the Underbed Storage?

Is the Underbed Storage canvas washable?

How many Underbed Storage kits can I use per Floyd Bed?

Does the Underbed Storage work with other beds?

Underbed Storage Add On

What is the Bed Framework?

Can I source my own panels?

If I source my own panels, how can I get them treated? Why should I treat the wood?

What is the measurement of the Framework "tab"?

The Framework

Can the Dresser units be arranged in any order?

Can I start with a Two Unit Dresser and one day expand to a Three Unit Dresser?

Am I able to buy different color drawers like you show on your website?

The Dresser System

What materials are used for the Acton Slat Bench?

Will the Acton Slat Bench match my other Floyd products in Oak or Walnut?

The Acton Bench

How is the Modular Table constructed?

Does the Modular Table connect to the Sectional?

How do I clean the Modular Table?

Is there anything I shouldn’t put on the Modular Table?

What is the weight limit of the Modular Table?

The Modular Table

How is the Outdoor collection constructed?

What kind of weather can this collection stand up to?

Are the Outdoor Chairs stackable?

Can I use an umbrella with the Outdoor Table?

How do I keep the Outdoor collection clean?

The Outdoor Collection

What materials is the Sofa made from?

How many people can sit on the Sofa? How much weight can it hold?

Do I need any tools for assembly or disassembly of my Sofa?

Should I be worried about any off-gassing? Does the fabric contain any flame retardants or chemicals?

The Sofa cushions aren’t attached — will they slide out from under me?

How do I clean the Sofa fabric?

Can I remove the covers and machine wash them?

I have a pet — do the Sofa cushions hold onto smells?

Will the Sofa cushion fabric fade in direct light?

Can I flip the seat cushions over?

The Sofa

Is The Squishy Chair machine washable?

My Squishy doesn't look as full as the pictures on your website. Help!

Can I purchase a different color Squishy cover?

The Squish Chair

Is there anything I should not place on my Shelving System?

Does the Shelving wood off-gas any VOCs?

Does the Shelving System require any tools for assembly?

Does the Shelving System need to be attached to a wall?

Are the individual shelves adjustable?

How do I expand my existing Floyd Shelving System?

How many record albums will fit on my Shelving Unit?

Does the Media Console work with other Floyd Shelving Units?

The Shelving System

How large of a TV can the Media Console hold?

What is the weight limit of the Media Console?

What’s the difference between placing my TV on the Media Console rather than two Short Shelving Units?

The the Media Console hide power cords?

What limitations of the Media Console should I be aware of?

The Media Console

Can I install my Cabinet anywhere on my Shelving Unit? Can I install more than one Cabinet on the same Floyd Shelving Unit?

Can my Cabinet be added onto a previously-purchased Shelving Unit?

Is there a way to run cables through the back of the Cabinet so I can hide some electronics inside?

How are the Cabinet doors finished?

Is there anything I should not place inside my Cabinet?

How much weight can the Cabinet hold?

Can the Cabinet be installed on a Wardrobe Shelving Unit or Display Shelving Unit?

The Cabinet Add-On

How do I clean the Table?

Is there anything I shouldn't put on the Table?

Can I paint or stain my Table?

Does the Table off-gas any VOCs?

Is the Table surface available for purchase on its own?

Can I source my own surface for the Table?

The Table

I currently own a Floyd Table — Can I use that surface with the Standing Desk base?

How much weight does the Standing Desk support?

Does the Standing Desk have wheels?

How do I operate the OLED touch programmable handset that comes with my Standing Desk?

What should I do if I encounter an issue with the mechanical operation of my Standing Desk?

The Standing Desk

Is there anything I shouldn't put on the Coffee Table?

Can I paint or stain my Coffee Table?

How do I clean the Coffee Table?

Is the Coffee Table surface available for purchase on its own?

I want to source my own surface for a coffee table — do you still have that option?

The Coffee Table

How should I use the Side Table?

Is there anything I shouldn't put on the Side Table?

Why are there price differences between the different Side Table surface materials?

What are the steps for initiating a return?Updated 10 months ago