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How can a third party be given permission to discuss details of my order?
For security purposes, we are only permitted to discuss account or order details with the account holder unless we have recorded consent. Permission can be granted in two ways: the account holder can either respond to an email chain confirming their
Can I apply store credit to an order I've already made?
Unfortunately, we cannot apply store credit to an order that has already been placed. If you were planning to use store credit for a purchase, it would need to be applied at the time of making the new order.
What is the process for a warranty claim if my item is discontinued or updated?
In the case of a discontinued or updated item, if it's still under warranty and you have a valid claim, we cannot replace just one part of a set if the design has been updated. Instead, we will replace the entire set with the current version. You wil
What happens if my item is lost in transit?
In the event that an item in your order is confirmed as lost in transit, we will proceed by shipping you a replacement item directly to your home. You will receive an email with confirmation of the replacement order within a specified date range.